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a month ago

Service Desk Coordinator


Job Opening : Service Desk Coordinator Duration: 6 months contract (possibility of conversion into permanent) Location: Concord, ON L4K 1M1 Start Date: Feb 25th, 2021 Shift timing: Monday to Friday, 9 AM to 5 PM Job Details: Tasks to include answering customer calls, logging tickets, dispatching technicians, ordering parts, and customer service Answering questions from Technicians and Customers Resolve client and technician escalations. Create, Monitor and book new calls Monitor technician's schedules and provide updates Complete reports as required Other duties as required Required Skills: 0-2 years working experience in the field of IT preferably in a Service Desk environment 1 -2 years’ experience in a customer service/technical support environment is a nice to have Ability to communicate verbal and written information in a clear, friendly, detailed and informative manner Experience with Windows operating systems (7 and 10) Familiarity with MS Office suite (Word, Excel, PowerPoint etc). as well as Office 365 Strong interpersonal, analytical and organizational skills Ability to work under pressure in a busy Service Desk environment Committed to expanding technical knowledge and skills while growing within the role Customer interaction and communication skills in a support environment are required. Ability to multi-task Demonstrated excellence in communication, both written and verbal Demonstrated problem assessment skills Demonstrated commitment to customer service and teamwork Experience installing and troubleshooting printers is a nice to have. Interested candidates can forward their resume at ishantsahni@hotmail.com.