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a month ago

Deskside Support Technician (L2)


Good Afternoon Everyone.

We are currently looking for 5 candidates for Deskside Support Technician (L2) role for Etobicoke location for 2 weeks contract (possibility of extension to 1 or 2 weeks). There are 5 positions available and Pfb job description and let me know if you can assist me with the same. Job Title: Deskside Support Technician L2 Type: Contract- 2 Weeks Location:  Etobicoke, Ontario, M9W4X1 Start Date: February 1st, 2021 End Date: February 12, 2021 Shift timing: Monday to Friday, 8 AM to 5 PM Overview: Our client is looking for IT Technical Support (Level II) resources to provide deskside support. This is a 2 weeks project that could be extended one or two weeks. Responsibilities: Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers Perform desktop and COTS software installation/upgrades including staging & imaging Provide break-fix services Perform 1st or 2nd deskside support services troubleshooting & remediating hardware, software, and network related issues for end users Provide 1st or 2nd level help desk support to end users Perform LAN and internetworking related activities Handle bench repairs & remedial maintenance Deal with 3rd party IT vendors as required Manage IT asset inventory as required Knowledge, Skills, and/or Abilities Required: 1-2 years of hardware, software (Windows 7/10), and end user support experience Have junior-to-intermediate internetworking and troubleshooting skills Must have a minimum of a Diploma from a recognized IT program Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.) Must be a self-starter and can manage multiple tasks concurrently Good customer service skills Good verbal and written communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Available to work flexible work schedules Eligible candidates can email their resume with cover letter at ishantsahni@hotmail.com O And then call me after that for quick telephonic interview round at 647-230-4402. Thank you, Ishant Sahni