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All You Need to Know About ArriveCAN App

All You Need to Know About ArriveCAN App

Travellers to Canada will soon be required to use the ArriveCAN app as part of efforts to help contain the spread of the coronavirus.

Here is what you need to do before and after coming to Canada.

Before arriving at the border

Starting November 21, air travellers whose final destination is Canada must submit their information through ArriveCAN before boarding. This includes travel and contact information, quarantine plan (unless they are exempt), and a COVID-19 symptom self-assessment.

Travellers will need to show their ArriveCan receipt when seeking entry to Canada. Canada Border Service Agency (CBSA) officers will verify that travellers have submitted their information digitally.

Travellers who do not comply could be subject to enforcement action, which can range from a verbal warning to a $1,000 fine. Exceptions will be provided to those who are unable to submit documents due to personal circumstances such as having a disability or inadequate infrastructure.

Beginning November 4, air travellers will be reminded by their air carrier that they will need to submit COVID-related information digitally through ArriveCAN before boarding their flight to Canada.

How Can I Get the ArriveCAN App?

There are two ways that you can provide your information to ArriveCAN:

  1. Download the mobile app for Android at Google Play or for iOS through the App Store.
  2. Sign in online at this Government of Canada website.

What are the Benefits of Using the ArriveCAN App?

When you use the ArriveCan App you will:

  1. Comply with legal measures to reduce the spread of COVID-19.
  2. Avoid enforcement actions and costly penalties.
  3. Reduce wait times at ports of entry in Canada.
  4. Increase your safety by limiting points of contact.

What are ArriveCAN Pre-Arrival Requirements?

  1. Submit your travel and contact details electronically before you board your flight to Canada.
  2. Provide your quarantine plan
  3. Complete a COVID-19 self-assessment.

When you enter Canada, you must show your ArriveCAN receipt to a border services officer. The officer will verify that you have submitted your information electronically.

What are ArriveCAN Post-Arrival Requirements?

When you enter Canada, you must:

  1. Quarantine (self-isolate) for 14 days.
  2. Provide information through ArriveCAN or call this toll-free number: 1-833-641-0343 during your quarantine.
  3. Confirm that you have arrived at your quarantine location within 48 hours of your arrival.
  4. Complete a daily COVID-19 self-assessment.

What Information Do I Provide to ArriveCAN?

Contact Information: Name, date of birth, email address, phone number

Travel Document Details: Date of arrival, flight number, airport, and airline

Symptoms You may be Experiencing


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